1. Incomplete Orders
Navigate to the Incomplete order tab
2. Total Incomplete Orders
Total number of Incomplete Orders placed by customers on your Storefront
3. Incomplete Order Value
The total value of all Incomplete Orders on your Storefront
4. Recovery Rate
The % of Orders that are received as a result of the automated Recover Cart email series
5. Incomplete Order Number
Click to see the Incomplete Order details
6. Order Status
The current status of the Order, in the case of Orders on this page - the status will always be "Incomplete"
7. Auto Recovery
By default all Incomplete Orders will be sent the Recover Cart email series, starting with Recover Cart Email 1, and then (according to the timeframe you specify) the subsequent Email 2 and 3.
If "Tick" icon then the Incomplete Order is currently being sent the Recover Cart email series
If "Cross" icon then the Incomplete Order has had the Recover Cart email series cancelled
If you wish to cancel the Auto Recovery of an Incomplete Order , simply click this "Tick" icon. to cancel the email series.
8. Email Followups
The three circular icons represent the 3 emails in the Recover Cart series, at a glance you can where in the series each Incomplete Order is currently. Dark grey icons represent a sent email. Typically Incomplete Orders only exist for a few days, the total time period of the Recover Cart series. If the Incomplete Order is Recovered during this time it will move to the Received Orders list and also to the Recovered Orders list for reporting purposes. If the Incomplete Order can not be Recovered i.e no action is taken on the Recover Cart email series by the Customer, then the Incomplete Order is moved to the Abandoned Order list.
9. View Incomplete Order
Click this link to view the Incomplete Order details
10. Delete Incomplete Order
Click this link to delete the Incomplete Order. A dialog window will open asking you to confirm. There is no undo.